Placing Orders and Payment
For your convenience you can use our shopping cart You can contact us at Sales@collectorsuniverseandanime.com. Our shopping cart is safe and secure with SSL for the protection of your important information
We accept the following payments in US dollars only.
Money Order or Cashiers Check
Shipping cost will usually be shown in your cart. The shipping costs are usually estimates only and are finalyze when actual weight is calculated. If the shipping cost is different we will notify you.
There is a $2.00 handling fee for all domestic shipments.
Shipping & Returns
For U.S. Domestic Shipping:
Priority Domestic (2-3 days), Includes tracking number, no insurance, Optional: may purchase insurance.
Parcel Post (5-8 days), Includes tracking number, no insurance, Optional: may purchase insurance. First Class Domestic (3 days), Includes tracking number, no insurance, Optional: may purchase insurance. UPS Ground (3-5 days) , includes $100 insurance and tracking number, Optional: may purchase insurance.
Please note that we are not responsible for lost or damage packages during transit. Please submit lost or damage claims to the shipping carrier you used.
http://www.usps.com/insuranceclaims/intlclaims.htm or call 1-800-222-1811
For Domestic Shipping
http://www.usps.com/insuranceclaims/online.htm or call 1-800-222-1811
www.ups.com or 1-800-742-5877
All California residents are required to pay sales tax 9.00%. Tax calculation are based on total order and shipping charge.
Additional Shipping Insurance
Shipping insurance is recommended for all shipments. UPS includes $100 insurance. If the value of your shipment exceeds $100, additional insurance may be purchase at an additional cost upon request.
If you would like to buy additional insurance, please make a note of it at checkout. We will add the additional cost to the total when we process payment. Please note that shipping insurance is not added automatically to your order.
Shipping Wall Scrolls
Please note, due to the length of wall scrolls, they must be shipped separately with a separate shipping cost. For convenience in calculating shipping cost, please place a separate order for wall scrolls.
All sales are final. We will accept returns on a replacement basis only. If the actual item is damaged or defective not caused by shipping or customer, please notify us within 3 days after you receive the item. Please provide pictures of the damaged item, and send us an email prior to returning the item. We will not accept return item unless you notify us and get approval for return prior to sending the item back to us. Please send your email to email@example.com. Please send back the item within 5 days after you receive approval for return. Item must be in the condition as you describe in your email.
There is a 20% restocking fee for all unopen item return. Item must be returned in its original, unopened and unused condition with its original box and contents or packing, otherwise we cannot accept return. We do not refund shipping costs.
We do not accept any OPEN item return.
Thank you for your business. We will usually ship within 24 to 48 hours upon receipt of payment. If you have any questions or comments, please don't hesitate to contact us.
We strive to provide you with the best customer service. Purchases will normally be shipped within 24 hours to 48 hours upon receipt of payment unless it is a holiday or a weekend. If that is the case it will be shipped the following work day.
Prices are subject to change without notice. We reserve the right to cancel orders placed if quantity is insufficient or if the price has been listed in error. We reserve the right to refuse customers and cancel orders subject to notification.